Description:
Various methods have been employed to study the benefits that public libraries provide to their community. One of the most notable techniques is the Return on Investment (ROI), which refers to the income, or value, received as a result of an amount invested in an asset. In terms of public libraries, ROI refers to the return on the public’s investment (i.e. tax dollars) in its libraries. A reliable ROI would help quantify the value the community received for every dollar it invested in the library. Most library studies involving ROI techniques have used surveys of library users and/or analysis of use statistics collected by the libraries. This study used both methods to derive a range of
values in measuring the direct benefits provided by the Charlotte Mecklenburg Library
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